Refund policy

Mulalux™ Return & Exchange Policy

Last Updated: January 2026

At Mulalux™, we take pride in crafting apparel and experiences for girls who expect elevated quality, premium construction, and attention to detail. Every piece is produced in limited quantities and undergoes strict quality control before shipment.

To protect our customers and maintain the integrity of our brand, the following Return & Exchange Policy applies to all purchases made through our website.

1. All Sales Are Final

Mulalux™ does not accept returns or provide refunds for any reason outside of qualifying exchanges (outlined below).

Because we operate in limited runs, fast-moving collections, and hygienic retail categories, all orders are considered final sale once they are placed.

Please review sizing, product descriptions, and photos carefully before completing your purchase.

2. Exchanges (Within 7 Days of Delivery)

We understand that rare issues may occur. In the event that you receive an incorrect item or your order arrives damaged, you may request an exchange within 7 days of the order’s delivery date.

Qualifying exchanges include:

Receiving the wrong size
Receiving the wrong item/style
Receiving an item that is damaged or manufactured incorrectly

To be eligible, the following conditions must be met:

The item must be unused, unworn, unwashed, and in original condition
All tags, labels, and packaging must be attached and intact
Proof of purchase must be provided
You must submit photo or video proof of the issue

Mulalux™ reserves the right to deny any exchange request that does not meet these requirements.

3. How to Submit an Exchange Request

To request an exchange, please email our support team at:

support@mulalux.com

Include:

Full name
Order number
Email used at checkout
Detailed description of the issue
Clear photo/video proof of the item(s)

Our Customer Support Team will respond within 24–48 business hours with next steps.

4. Shipping Costs for Exchanges

If Mulalux™ is at fault

(Incorrect item shipped, incorrect size shipped, or manufacturing issue)

Mulalux™ will cover the return shipping cost and the cost of shipping the corrected item to you.

If the customer selected the wrong size or item at checkout

Mulalux™ does not cover return shipping.

Upon approval, the customer will be responsible for shipping the item back to us in its original condition. Once received and inspected, we will send the correct item or issue store credit if the original item is no longer available.

5. Non-Exchangeable Items

For the safety, hygiene, and quality assurance of our customers, the following items cannot be exchanged under any circumstances:

Items marked FINAL SALE
Discounted or promotional items
Worn or altered clothing
Items with stains, scents, or signs of wear
Items returned without tags or packaging
Accessories or non-apparel items

Any items sent back to Mulalux™ that do not meet our return standards will be rejected and shipped back to the customer at their expense.

6. Lost, Stolen, or Delayed Packages

Once an order has been handed to the shipping carrier, Mulalux™ is not responsible for:

Lost packages
Stolen packages
Delayed deliveries
Incorrect addresses entered at checkout

If you experience any shipping issues, please contact the carrier directly using your tracking number.

7. Store Credit

If the requested exchange item is unavailable due to inventory limits, you will be issued store credit equal to the full value of the item.

Store credit is delivered digitally and does not expire.

8. Quality Control Disclaimer

Every Mulalux™ piece undergoes thorough inspection before shipment. Please note that minor variations in color, stitching, or fabric texture may occur due to lighting, production processes, or fabric characteristics. These are not considered manufacturing defects.

9. Canceling or Modifying Orders

Because our pieces are produced and shipped in fast-moving cycles, orders cannot be canceled or modified once submitted.

Please double-check your: